Who are we?
We are SwimPal Online Ltd. Our website is: swimpal.online.
Our registered business name: SwimPal Online Ltd
Company registration number: 13816681
Registered office address: Brook House, Church Lane, Garforth, LS25 1HB
Phone number: +44 (0) 1924 654 146
Email address: [email protected]
What personal data we collect and why
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment, as well as the name you provided. Your email address is never displayed.
If you provide your website as part of the blog comment, a link to your website will be included from your name which appears above the comment.
We provide a number of contact forms on our website. When visitors contact us via one of these forms, we collect the data shown in the form as well as the visitor’s IP address.
We use this information to reply to you regarding your enquiry, to provide you with a quote, or to provide support for our plugin. We do not share this information with third parties or use it for marketing purposes. The data stored from the contact forms is deleted after 1 year.
We collect information about you when you purchase a plugin from our website. This information includes your name, email address, billing address, payment method and IP address. If you provide a VAT number, we also store this as well as the associated business name and address.
Storing this data also allows us to:
- Send you your order receipt and plugin download link.
- Send you important account/service information.
- Respond to your queries, refund requests, or complaints.
- Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
- Set up and administer your account, provide technical and/or customer support, and to verify your identity.
When you purchase a plugin, an account will be created for you automatically. A secure password is randomly generated and linked to the email address you provided during checkout. This information will be emailed to you so you can login to your account in future. You can use your account to view your purchase history, access downloads, and generate invoices.
Web design and hosting
We store information about you when you use any of our additional services, including website design, website and email hosting, and ongoing support services. The information we store is limited to the data provided by you to us, such as your name, email address, postal address and phone number. We store some of this information in our accounting system for the purposes of billing the supplied services.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
If you start the purchase of a plugin we set a cookie which contains the number of items currently in your cart (e.g. “1”).
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to collect anonymous statistics about our visitors. This information includes, but is not limited to, the browser and operating system that was used, the visitor’s location, the pages visited during a given session, the date and time of the visit, and the page that was visited before arriving on our website (the referring page). If you purchase a plugin from our store, we record the value of the transaction in Google Analytics.
We use this information to analyse visitor and customer behaviour, to identify sources of website traffic, and make improvements to our website and plugin store.
We do not use any of the Advertising Features provided by Google Analytics.
The Google Analytics service will set up to 3 cookies in your browser. Two are used to uniquely identify you (to distinguish one visitor from another). These expire after 1 day and 2 years respectively. The third cookie is used to throttle the request rate, and expires after 1 minute.
Who we share your data with
If you signup to one of our newsletters, or purchase a plugin from us, we store your name and email address in MailChimp. MailChimp provide our newsletter service to send the emails you have requested, or to send you updates about our plugins. You can unsubscribe from these at any time.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you send us a message or support request via one of our contact forms, this information will be held for 1 year.
If you purchase a plugin or service from us, the order and customer details are retained indefinitely. This is for tax, accounting and reporting. Your user account (created automatically during checkout) is also stored indefinitely. Please contact us if you would like to delete your account.
What rights you have over your data
If you have an account on this site, have made a purchase from us, or have left comments on our blog, you can request to receive an exported file of the personal data we hold about you, including any data you have provided.
You can also request that we erase any personal data we hold about you. However this would not include certain data we are obliged to keep for legal or security purposes.
To request your data export file, or submit a data erasure request, please contact us via: [email protected]
Where we send your data
Visitor comments may be checked through an automated spam detection service.